Make a complaint

ISI welcomes feedback from individuals, schools and other organisations.

If you have a complaint about an inspection or other aspects of our work, we want to hear from you so we can try to resolve your concerns.

Stage One: Informal Resolution

As outlined in our Complaints Policy, complaints should be raised with us informally in the first instance.

Our inspectors are trained to ensure good and regular communication with schools throughout the inspection process. The Reporting Inspector will try to resolve any issues as quickly as possible.

If you feel the Reporting Inspector was unable to resolve your concerns while on site, you can tell us by emailing within two working days of the end of an onsite inspection.

You can also tell us about any remaining concerns during the pre-publication review part of the inspection process.

Formal Complaints

If you feel that your concern is still unresolved after you have received the final inspection report, you can submit a formal complaint.

For more information about how to submit a formal complaint, please read our Complaints Policy.

If you have a concern about a school

See Raise a concern for more information.