All concerns received by ISI will be passed to the Department for Education and noted on our files. A member of our safeguarding team may contact you to request additional information (if required).
These concerns will be considered by the Department for Education – the regulator for independent schools in England.
The Department for Education may use the information it receives to bring forward a future school inspection, or commission an additional inspection to look at relevant standards, or ask ISI to take the concern(s) into account when the school is next inspected.
ISI is not a complaints adjudicator and cannot investigate any concerns or complaints about a school. Therefore, an inspection will not reference a complaint or concern, or find in favour of either a school or a complainant.
Concerns raised are used by inspectors to establish and/or contribute to inspection trails. An inspection team will triangulate all evidence gathered on inspection to establish a school’s compliance with the Independent School Standards at the time of inspection. Individual concerns are never referred to in inspection reports.
Investigate a specific incident
Mediate or resolve fee and other contractual disputes with a school
Become involved in admission disputes
Become involved in employment matters and disputes
Deal with issues concerning the welfare of staff
Investigate discrimination against adults
Investigate data protection concerns.
This is outlined in ISI's data protection policy.
Please click here to download ISI’s concerns policy.