Parents & Pupils

Concerns about a School

For Parents

If you wish to raise a concern about a school, you can email or call 020 7600 0100 and ask to talk to an appropriate member of staff. If the conversation cannot take place immediately, we will arrange a time for someone to contact you. All such communications are confidential and never divulged to the school. All concerns are taken seriously. At the very least a note will be taken and drawn to the attention of the Reporting Inspector leading the next inspection of the school.

Parents are encouraged to raise their concerns directly with the school, if necessary using the school’s formal complaints procedure – and if you wish you may copy ISI in on any correspondence. If you remain dissatisfied at the end of the process, you may inform ISI and, if it appears that a school may be in breach of any regulatory requirements or there is a serious or safeguarding concern, ISI would normally refer the matter to the Department for Education (DfE).

The Department will notify ISI of any action required to check a school’s compliance with the regulations – action which may involve, for example, checking policy implementation, bringing forward an inspection or undertaking a no-notice Emergency Visit.

Parents should know that ISI is unable to become directly involved in individual complaints or disputes, or in any contractual matters.

For Pupils

If you have a concern about a school at the time of its inspection, please make sure that you complete the confidential pre-inspection questionnaire – for more information see Support for Pupils.

If you have a concern about a school at any other time and do not feel able to discuss this with your parents, or an adult whom you trust at the school, or if you want ISI to know about your concern, you can email, telephone 020 7600 0100 or send a text message to 07834 578 095. If you are not able to talk about your concern immediately, one of the communications team will call you back as soon as possible. All such communications are confidential and are never shared with the school.

Remember that if you are reporting a serious concern to ISI, you should also consider reporting it to the relevant authority, for example the police.