7 April 2020


Complaints to ISI

ISI will continue to operate the ISI complaints process during the period when inspections are suspended. However, in the light of current challenges, we are extending the time period for ISI to respond at each stage by up to 20 working days. Schools may also request an extension of time at each stage by contacting: We hope that it would not always be necessary to make use of the additional days. Please note that extensions must be agreed in advance of the filing deadline.