Formal Complaint

Please complete and submit the following online form if you would like to make a formal complaint about ISI's work.

As outlined in our Complaints Policy, complaints should be raised with us informally in the first instance, before making a formal complaint. 

For schools - If your concern relates to an inspection and you feel that your concern is still unresolved after you have received the final inspection report, you can submit a formal complaint. You must submit this form within 10 working days of receiving the final inspection report.

When you make a formal complaint, please provide as much information as possible. Reasonable adjustments can be made if this form cannot be accessed. Please contact us.

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Please provide a summary of your complaint under the relevant heading/s below.

This will help us to assess if this is a complaint we can deal with. Kindly give sufficient details for us to consider this, such as what the issues are, when this happened and who was involved.


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If you wish to share files or documents for us to consider with your complaint please email these to complaints@isi.net.