Make a complaint
ISI welcomes feedback from individuals, schools and other organisations.
If you have a complaint about an inspection or other aspects of our work, we want to hear from you so we can try to resolve your concerns.
This page relates to complaints against ISI. To raise a concern about a school please click here.
Stage One: Informal Resolution
As outlined in our Complaints Policy, complaints should be raised with us informally in the first instance.
Complaints about an inspection
Our inspectors are trained to ensure good and regular communication with schools throughout the inspection process. The Reporting Inspector will try to resolve any issues as quickly as possible.
If you feel the Reporting Inspector was unable to resolve your complaint while on site, you can tell us by emailing email@example.com within two working days of the end of an onsite inspection.
You can also raise a complaint during the pre-publication review part of the inspection process.
Complaints about ISI
Please email firstname.lastname@example.org with details of your complaint and we will be in touch to see how we can resolve your issue.
If your complaint is still unresolved - either after you have received the final inspection report or after you have spoken with a member of staff at head office - you can submit a formal complaint using the following online form.
For more information about submitting a formal complaint, please read our Complaints Policy.